Orwell Independent will help you do the best by your clients: we will conduct carefully crafted client surveys and interviews to produce a comprehensive report on the performance of the team and health of your relationship.

“Loyalty cannot be taken as a given and it is important to regularly and objectively test the quality of service against what was pitched or mandated.”

We work across the spectrum of PR including but not limited to:

• Financial PR
• Investor Relations
• Reputation Management
• Digital & Social Media
• Corporate PR
• Environmental & Social Governance
• Crisis management
• Campaigns

For PR firms who are serious about retaining and growing their current client base, and not just their ‘net win rate’, commissioning independent client reviews can make the difference.

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Our Process

Your Report

The interviews and surveys we conduct allow insightful comparison and provide material for the report which includes all survey results, findings, data points and intelligence including recommended action points and the offer of a facilitated feedback session.

Reviews can follow a specified frequency or follow a ‘batch’ process (e.g. groups of 10), focus on a certain cohort or sector, or at given stages in the broker/client relationship (for example 6 months after taking on a new client). We can also undertake ad hoc reviews and related research projects.