Offering other services might be the obvious way to grow client income, but without a strong internal appetite for cross-selling it can be difficult.

Certain aspects of service quality may be more important than others to you clients, such as responsiveness, creativity, or dialogue between matters. Orwell Independent will help you find out through our carefully crafted independent reviews.

Are you successfully promoting other parts of your firm? Is that valuable to you? Are there changes you could make that would deepen the business relationship?

We work across the legal spectrum including but not limited to specialist law firms (Tax, IP, Employment, Commercial, Property etc.) or full-service law firms.

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Our Process

Your Report

The interviews and surveys we conduct allow insightful comparison and provide material for the report which includes all survey results, findings, data points and intelligence including recommended action points and the offer of a facilitated feedback session.

Reviews can follow a specified frequency or follow a ‘batch’ process (e.g., groups of 10), focus on a certain cohort or sector, or at given stages in the relationship (for example 6 months after taking on a new client). We can also undertake ad hoc reviews and related research projects.