Regardless of your business sector, if you operate in an industry where competition is strong, client or customer relationships are key, and/or you have a some what concentrated revenue base, an independent client review can provide you with the data and knowledge to protect and maximise the value of those relationships.

Your clients will benefit from practical action points and improved service levels.

Your employees will experience personal development through the review process, team development through sharing of best practice, and job satisfaction from third party validation.

Businesses will see better client retention and increased client value. Our process generates valuable data and marketing collateral to use both internally and externally, increasing loyalty and enhancing reputations.

Whether dealing with businesses in support services, manufacturing, design, logistics, leisure, or many other sectors, we can tailor and adapt our process to suit, without compromising the quality and depth of our report or findings.
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The Process

Your Report

‍The interviews and surveys we conduct allow insightful comparison and provide material for the report which includes all survey results, findings, data points and intelligence including recommended action points and the offer of a facilitated feedback session.

Reviews can follow a specified frequency or follow a ‘batch’ process (e.g. groups of 10), focus on a certain cohort or sector, or at given stages in the broker/client relationship (for example 6 months after taking on a new client). We can also undertake ad hoc reviews and related research projects.

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