Professional advisors

Broker, Corporate Advisor or Nomad? Your relationships are precious - let us help you assess how well you are servicing your clients and increase their loyalty.

Want sustainable growth and client loyalty?

There are multiple reasons to consider conducting an independent client review to the benefit of your clients, your employees and your business.

Your clients will benefit from practical action points and improved service levels.

Your employees will experience personal development through the review process, team development through sharing of best practice, and job satisfaction from third party validation.

Businesses will see better client retention and increased client value. Our process generates valuable data and marketing collateral to use both internally and externally, increasing loyalty and enhancing reputations.

Our Process

Orwell Independent Ltd

Your Report

The interviews and surveys we conduct allow insightful comparison and provide material for the report which includes all survey results, findings, data points and intelligence including recommended action points and the offer of a facilitated feedback session.

Reviews can follow a specified frequency or follow a ‘batch’ process (e.g. groups of 10), focus on a certain cohort or sector, or at given stages in the broker/client relationship (for example 6 months after taking on a new client). We can also undertake ad hoc reviews and related research projects.

Independent CLIENT reviews

Do for yourself what you do for your clients

PR Firms

PR Firms

Serious about retaining and growing your current client base, not just your ‘net win rate’? Make the difference: commission an independent client review.

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Professional advisors

Professional advisors

Broker, Corporate Advisor or Nomad? Your relationships are precious - let us help you assess how well you are servicing your clients and increase their loyalty.

Learn more
Law Firms

Law Firms

Are you successfully promoting all parts of your firm? Could you grow the value of existing relationships? Orwell Independent can help identify these opportunities.

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Everyone

Everyone

If your industry is particularly competitive and your client relationships are key to your market position, independent reviews make the difference.

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