Win more, retain more
Ask the right questions in the right way so you can do for your business what you do for your clients: add value.
Why conduct a review?
Well-designed reviews lead to action points and deliverables that drive transformational service improvements. Sensitive subjects are better raised by a third party leading to more open client communication going forward. Reviews also shine a light on your strengths, validating your service by showing your clients they are getting value for money. Consolidate your position with your clients by giving them the benefit of your wider team's sector know-how and strategic advice. Commission an independent review and increase your clients' dependence on your business.
Why ask your employees?
Your team is your most valuable asset. Everybody wants to work in a place where they feel valued. A more engaged workforce is a more profitable one. Asking their opinion further engages them in the organisation, and demonstrates that you value them. Having an independent party ask the questions and analyse the results creates accurate and valuable insights.
Why seek advice?
We are comfortable challenging people and principles if it is the right thing to do. Talking with someone truly independent and objective is often refreshing and liberating, particularly when hurdles or bottlenecks, physical or psychological, are involved.
Do for yourself what you do for your clients
Professional advisors
Broker, Corporate Advisor or Nomad? Your relationships are precious - let us help you assess how well you are servicing your clients and increase their loyalty.
Law Firms
Are you successfully promoting all parts of your firm? Could you grow the value of existing relationships? Orwell Independent can help identify these opportunities.
PR Firms
Serious about retaining and growing your current client base, not just your ‘net win rate’? Make the difference: commission an independent client review.
Everyone
If your industry is particularly competitive and your client relationships are key to your market position, independent reviews make the difference.
Insights
Don't take our word for it
“Through the whole process it felt like we were all working as a single team with shared understanding, complete transparent honesty and common goals.”
“I decided to put my faith in you and that turned out to be a fine decision. Your measured and always truthful feedback was really helpful. I really appreciate the work you did”
“Rory approached the exercise of readying our business for external investment in a highly professional and organised manner, taking time to understand all stakeholders’ interests and the business as a whole.”
Follow Alex for daily insightful content
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Amet sit tristique vel egestas urna. Lectus pharetra, donec viverra sit augue erat nunc, scelerisque .
