Test, improve, validate
Ask the right questions in the right way so you can do for your business what you do for your clients: add value.
Why conduct client reviews?
Well designed reviews are positive for your clients, and reveal commercially useful intelligence - what you need (versus would like) to know. Emerging themes and subject matter lead to action points that generate marginal gains, or transformational service improvements. A professionally dispassionate third-party is often better placed to have an objective conversation with your client about products and services. Reviews can shine a light on your strengths, validating your service and creating business development opportunities. Consolidate the position with your clients and grow their dependence on your business. Commission an independent client review.
Why listen to your employees?
Every manager has at one point declared that 'the team is the business' 'most valuable asset', but many organisations could listen much more effectively to their staff. A more engaged workforce is a more profitable one. Asking employees for their perspective is a sign of strength alone, and achieving improvement in employee engagement by addressing some well-understood factors (including trust, training, and autonomy, for example), is known to increase individuals' propensity to give 'discretionary effort' to the organisation. Having an independent party ask the questions and analyse the results generates candid input, unemotional feedback, cleaner data and more valuable insights.
Why seek advice?
We are comfortable challenging people and principles if it is the right thing to do. Talking with someone truly independent and objective is often refreshing and liberating, particularly when hurdles or bottlenecks, physical or psychological, are involved.
Do for yourself what you do for your clients
Professional advisors
Broker, Corporate Advisor or Nomad? Your relationships are precious - let us help you assess how well you are servicing your clients and increase their loyalty.
Law Firms
Are you successfully promoting all parts of your firm? Could you grow the value of existing relationships? Orwell Independent can help identify these opportunities.
PR Firms
Serious about retaining and growing your current client base, not just your ‘net win rate’? Make the difference: commission an independent client review.
Everyone
If your industry is particularly competitive and your client relationships are key to your market position, independent reviews make the difference.
Insights
Don't take our word for it
“Through the whole process it felt like we were all working as a single team with shared understanding, complete transparent honesty and common goals.”
“I decided to put my faith in you and that turned out to be a fine decision. Your measured and always truthful feedback was really helpful. I really appreciate the work you did”
“Rory approached the exercise of readying our business for external investment in a highly professional and organised manner, taking time to understand all stakeholders’ interests and the business as a whole.”
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